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Contact Information

support@censusbooks.com

Support Hours

Mon-Fri: 9AM-6PM EST
Sat-Sun: 10AM-4PM EST

Response Times

Technical Support2-4 hours

General Inquiries4-8 hours

Billing Issues1-2 hours

Account Issues2-4 hours

Frequently Asked Questions

How long does the publishing process take?

Typically 24-48 hours for review and approval, then 1-3 days for distribution to major platforms.

What file formats do you accept?

We accept PDF, DOC, and DOCX for manuscripts. Cover images should be JPG or PNG with minimum 1600x2400 resolution.

How do royalty payments work?

Authors keep 100% of royalties. We aggregate sales from retailers and pay out monthly once the platforms release funds. Payouts are issued to your chosen method after retailer processing times.

Do you offer a free plan or trial?

No. Plans are purchased per book and paid upfront. There is no 14‑day trial.

Is there a setup fee?

Yes. A one‑time setup fee of £75 applies to every plan (per book).

Can I update my book after it's published?

Yes, you can upload revised versions through your dashboard. Updates typically propagate to all platforms within 48 hours.

What countries do you distribute to?

We distribute to over 50 countries through our network of global retailers including Amazon, Apple Books, Google Play, and more.