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Contact Information
Email
support@publishpro.com
Phone
1-800-PUBLISH
Support Hours
Mon-Fri: 9AM-6PM EST
Sat-Sun: 10AM-4PM EST
Sat-Sun: 10AM-4PM EST
Office
123 Publishing Street
New York, NY 10001
New York, NY 10001
Response Times
Technical Support2-4 hours
General Inquiries4-8 hours
Billing Issues1-2 hours
Account Issues2-4 hours
Frequently Asked Questions
How long does the publishing process take?
Typically 24-48 hours for review and approval, then 1-3 days for distribution to major platforms.
What file formats do you accept?
We accept PDF, DOC, and DOCX for manuscripts. Cover images should be JPG or PNG with minimum 1600x2400 resolution.
How do royalty payments work?
Royalties are calculated monthly and paid on the 15th of each month for the previous month's sales. Minimum payout is $25.
Can I update my book after it's published?
Yes, you can upload revised versions through your dashboard. Updates typically propagate to all platforms within 48 hours.
What countries do you distribute to?
We distribute to over 50 countries through our network of global retailers including Amazon, Apple Books, Google Play, and more.