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Contact Information
Email
support@censusbooks.com
Support Hours
Mon-Fri: 9AM-6PM GMT
Sat-Sun: 10AM-4PM GMT
Sat-Sun: 10AM-4PM GMT
Response Times
Technical Support2-4 hours
General Inquiries4-8 hours
Billing Issues1-2 hours
Account Issues2-4 hours
Frequently Asked Questions
Quick answers to common support questions
How can I contact support?
For assistance, email our support team at support@censusbooks.com. We're here to help with any questions or issues you may have.
How long does the publishing process take?
After submitting your manuscript, our team typically reviews and approves it within 24–48 hours. Once approved, distribution to major platforms takes an additional 1–3 days.
What file formats do you accept?
We accept the following formats: Manuscripts: PDF, DOC, DOCX. Cover images: JPG, PNG (minimum resolution of 1600x2400).
How do royalty payments work?
You retain 100% of your royalties. Payments are processed through our platform, and you can track your earnings via your Author Dashboard.